Frequently Asked Questions

Frequently Asked Questions

Health: independent licensed clinicians determine treatment eligibility; approval is never guaranteed.

Fit: virtual training and nutrition coaching provide nonclinical support. Coaches do not diagnose, prescribe, or provide medical nutrition therapy unless appropriately licensed.

Payments: HSA/FSA is accepted; expense eligibility varies by plan. Proposed prices require verification. Checkout is not currently available.

Shipping: prescribed medication fulfillment and shipping follow the authorized clinical and pharmacy partners’ terms. Specific fees, timings, and service areas require confirmation.

Research: products are for lawful research only, subject to product-specific qualification and legal review. No research checkout is enabled.

VITALOCK

Unlock Your More. Healthcare access. Human-centered coaching.

© 2026 VitaLock. All rights reserved. Proposed disclosure — legal review required. VitaLock is a health, fitness, and wellness company, not a medical practice, pharmacy, or prescribing provider. VitaLock does not diagnose, treat, or prescribe medications. Medical evaluations, treatment decisions, and prescriptions are provided by independent licensed healthcare professionals through our clinical partner, Altro Health, subject to their terms and eligibility requirements. When prescribed, medications are dispensed by appropriately licensed pharmacies. Compounded medications are not FDA-approved finished drug products and have not undergone FDA review for safety, effectiveness, or quality. Prescription treatments require clinical evaluation and approval. Website information is educational, not medical advice, and does not guarantee eligibility or results. HSA/FSA payments are accepted. Expense eligibility varies by service, treatment, and plan rules. VitaLock Research is a separate research-supply offering intended exclusively for lawful scientific research, not human or veterinary use.